Insights & Ideas

The Learning Lab

Thoughts on instructional design, tech enablement, and building better learning cultures.

A business woman sits at a desk with a report printed on paper and an open laptop.

Friday Reports

Want to make your life easier AND impress your manager? Summarize your progress for the week each Friday before you leave for the weekend. I update a brief report in OneNote that is very low maintenance. Not only does it let my boss know where I am at, but it also helps during performance reviews. […]

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Credentialing Program Engagement

For credentialing program managers out there, how do you boost engagement?

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The author is pictured at a Renaissance Festival wearing elf ears and a fairy crown.

2025 – Personal Achievements

Kicking off my 2026 by taking a look back at some personal highlights of 2025.

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A collage of 6 photos of the author walking a very affectionate, small, golden pitbull mix named Sugarloaf.

Use Your Paid VTO

Paid volunteer time off is a special benefit in some corporate roles.

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A group of colleagues is shown sitting at a table in an office from above.

Needs Analysis in Technical Training

When you perform a needs analysis as an instructional designer, you don’t want to show up to the conversation and improvise.

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Telco Industry Content

Instructional design IS and ISN’T industry specific. 

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Employees in an office with headsets use AI on their computers.

AI Video Demo Workflow

Check out my AI workflow for creating video tutorials!

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A Black woman in a light green top types at a laptop in a bright office space.

Job Security

My favorite advice from Greek Stoic philosopher Epictetus is that we can’t control what happens around us, we can only control our reaction.

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An office worker edits a movie using video software on their computer.

Video Demo Best Practices

I coached a new team member on Camtasia recently and realized many of the tips I shared come from experience.

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Three Year Anniversary

Three years ago, I joined CSG, and what an incredible journey it’s been!

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