Blog
This is a blog for anyone looking to transition to corporate Learning & Development. Posts include tips for a successful job search, explanations of basic instructional design concepts, and stories from my own career pivot.
When I decided to leave education and seek a corporate ID role, reading content by people in the field confirmed that I was on the right path. I hope to pay it forward and provide some insight into the job change process for others by documenting my experiences.
How to Monetize Customer Education
Customer education teams can and should monetize their offerings.
B2B, SaaS ID, Part II
Working as a technical instructional designer in customer education has some unique challenges.
B2B SaaS ID, Part I
My work currently fits in the realm of B2B SaaS customer education. What’s that, you say?
Where Does Customer Education Belong?
Customer Education departments can fit into many branches of a company.
Customer Education WIIFM
As someone working in Customer Education, let me tell you, WIIFM (What's In It For Me) is always top of mind! WIIFM emphasizes the benefits of enrolling in a customer education course.
Training as a Product
Working in Customer Education, my learning solutions generate revenue. We sell training to our clients.
Internal vs. External Training
When I worked as an instructional designer in finance, I created training programs for an internal audience of employees…I am now a member of the Customer Education team.