Customer Education WIIFM
As someone working in Customer Education, let me tell you, WIIFM (What’s In It For Me) is always top of mind! WIIFM emphasizes the benefits of enrolling in a customer education course.
Read Article →Thoughts on instructional design, tech enablement, and building better learning cultures.
As someone working in Customer Education, let me tell you, WIIFM (What’s In It For Me) is always top of mind! WIIFM emphasizes the benefits of enrolling in a customer education course.
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Working in Customer Education, my learning solutions generate revenue. We sell training to our clients.
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Join me on my accessibility learning journey! One area where I knew I can do better is alt text and image descriptions.
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Efficiency and consistency come from clearly established processes. Two processes that your L&D team should clearly define are…
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I studied learning theory under Dr. Kirkwood-Tucker at FSU in a social science education Master’s degree program. Her approach spoke to me because she was the author of the book ‘Visions of Global Education’ decades before anti-bias curriculum became a thing.
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When I worked as an instructional designer in finance, I created training programs for an internal audience of employees…I am now a member of the Customer Education team.
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Do you use product documentation when designing technical training? It can make your job A LOT easier.
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At some point in your instructional design career, you may have the opportunity to develop technical training. Technical training aims to develop skills with a particular digital tool.
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Last week I had the privilege of speaking at the TLDC Conference “The Road to L&D.” My session was called “Preparing for a Smooth Transition (While Still in the Classroom).”
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After being a 15+ year Mac user, I made the switch to a PC in the summer of 2021. Some of the biggest adjustments from Mac to PC included…
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