Instructional Design Intake
How does your instructional design team receive work? I’ve seen a couple different approaches to intake.
It depends on where you sit in the organization. Are you a shared service for the whole company? Are you a revenue-generating, customer-facing team? Do your talent development priorities come from HR or the business?
Here are two different approaches to intake:
Instructional designers consult with product owners or stakeholders in the line of business who help them build a roadmap. This works well for customer education teams who perform these conversations quarterly. You know exactly what projects to work on to best serve your clients.
Contacts with an inquiry submit a Service Request form, which goes into a backlog to be prioritized by your leaders. This agile way of working is great for teams that serve larger organizations and multiple audiences. You have a request? Submit a ticket! This way, everything is documented and visible and nothing gets lost in the shuffle.
Both of these intake approaches have their benefits and drawbacks. Reflect on who you serve and your learning audience to find the best fit for your team.
How does your ID team perform intake?
