Credential, Badge, or Certificate?
Since I began leading the credentialing program at CSG, I’ve learned there is a lot of nuance. A certification is NOT the same as a certificate.
In a nutshell, credentials are the broader category. Here are some examples to further highlight the differences between badges, certificates, and certifications:
Credentials
My dog Sirius has earned many credentials from the groomer, obedience school, and doggy day care for his “Good Boy” energy.
Badges
Sirius always leaves the groomers with a ribbon around his neck for good behavior.
Certificates
Sirius received a completion certificate when he finished his group obedience classes at the pet store.
Certifications
Sirius could be a certified service dog if only he’d stop barking at strangers, lunging on his leash, and biting large men.
This is especially important in product training as customers desire credentials showcasing their skills. Make sure your team is aligned with exactly what you’re offering when building a credentialing program.
