As someone working in Customer Education, let me tell you, WIIFM (What’s In It For Me) is always top of mind! WIIFM emphasizes the benefits of enrolling in a customer education course.
I studied learning theory under Dr. Kirkwood-Tucker at FSU in a social science education Master’s degree program. Her approach spoke to me because she was the author of the book ‘Visions of Global Education’ decades before anti-bias curriculum became a thing.
When I worked as an instructional designer in finance, I created training programs for an internal audience of employees…I am now a member of the Customer Education team.
At some point in your instructional design career, you may have the opportunity to develop technical training. Technical training aims to develop skills with a particular digital tool.
Last week I had the privilege of speaking at the TLDC Conference “The Road to L&D.” My session was called “Preparing for a Smooth Transition (While Still in the Classroom).”