What does a credentialing program manager do?
I’m the credentialing program manager at the global tech company I work for. While that’s not an official job title at my company, it is the role I perform as a senior technical instructional designer, as well as Scrum Master for the ID team.
What does a credentialing program manager do? Here’s an insight to the actual tasks that make up my position.
✅ Consults with business partners to understand use cases and see how we can support their initiatives.
✅ Considers governance and continuity by maintaining resources and writing quick reference guides to document our processes.
✅ Manages the technical infrastructure which currently includes a vendor platform and our LMS. We haven’t implemented APIs and automation yet. Keeping our IT and legal informed of the security and architecture are part of this.
✅ Controls the budget, including purchase orders and account credits.
✅ Implements communications and marketing through a variety of channels like newsletters, bulletins, and announcements. Right now this is internal only.
✅ Performs measurement, analysis, and reporting by harnessing data from the credentialing platform and feeding that information up to the program sponsor.
✅ Serves as a point of contact for vendors.
✅ Leads individual contributors like administrators, coordinating efforts to run the day-to-day program operations.
This is probably only the tip of the iceberg. Program managers are a jack-of-all-trades and we need to be comfortable wearing many hats.
Essentially, I execute. I make things happen. The program sponsor can count on me to make sure CSG Credentials is delivering business value.
View original post on LinkedIn.
Day Learning Design 